Belsize Park Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Belsize Park Man and Van provides removal, transport, and associated services within the United Kingdom. By making a booking, using our services, or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person, firm, or company requesting or receiving the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or associated services provided by us.

Goods means any items, belongings, or property handled, transported, or stored by us in connection with the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

We, us, our means Belsize Park Man and Van.

2. Scope of Services

We provide man and van, removal, and transport services for domestic and commercial customers. Our work typically includes loading, transporting, and unloading goods at the addresses agreed at the time of booking, within our service area and more widely within the United Kingdom where agreed in advance.

Any additional services, such as packing, furniture disassembly and reassembly, or handling special items, must be agreed at the time of booking or before the service begins and may incur extra charges.

3. Booking Process

3.1 You may request a quotation by providing accurate details of your requirements, including addresses, access conditions, property size, volume or nature of goods, parking arrangements, and any special handling needs.

3.2 Quotations are based on the information you supply. If the information provided is incomplete or inaccurate, we may adjust the price or, in serious cases, decline to carry out the service.

3.3 A booking is only confirmed once we have accepted your request and you have accepted the quoted price and any applicable terms, including any deposit requirements. Quotations are generally valid for a limited period, which we will confirm at the time of issue.

3.4 It is your responsibility to check that all details in the quotation and booking confirmation are correct, including dates, times, addresses, and the description of the services. Please notify us of any errors or changes as soon as possible.

4. Customer Responsibilities

4.1 You must ensure that we have suitable access to the collection and delivery addresses, including any necessary parking permissions. Any parking charges, fines, or penalties arising from inadequate arrangements may be charged to you.

4.2 You must ensure that the premises are safe and that we are made aware of any hazards, restrictions, or unusual access issues such as low ceilings, narrow stairways, lack of lift access, or limited vehicle access.

4.3 You are responsible for properly packing your goods, unless we have agreed to provide a packing service. Items should be securely boxed or wrapped and clearly labelled where necessary.

4.4 You must be present, or have an authorised representative present, at both collection and delivery points to oversee the work, confirm instructions, and sign any required documents.

4.5 You must not ask us to transport prohibited, illegal, perishable, dangerous, or otherwise restricted items, including but not limited to explosives, weapons, flammable substances, live animals, or items prohibited under UK law.

5. Pricing and Payments

5.1 Prices may be quoted on an hourly rate, fixed price, or a combination, depending on the nature of the job. The basis of the price will be specified in your quotation and booking confirmation.

5.2 We may require a deposit to secure your booking. Details of any required deposit and due date will be confirmed at the time of booking.

5.3 Unless otherwise agreed, payment of the balance is due on completion of the service on the same day. We reserve the right to refuse to commence or continue services if payment is not made as agreed.

5.4 All prices are given in pounds sterling and may be subject to applicable taxes or charges as required by law. Any tolls, congestion charges, parking fees, or other unavoidable expenses incurred in carrying out the service may be charged to you in addition to the quoted price, if not already included.

5.5 If payment is not received by the due date, we reserve the right to charge reasonable interest on overdue amounts and to recover any costs incurred in pursuing payment.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. The time at which you notify us will determine whether cancellation charges apply.

6.2 We may apply a cancellation fee if you cancel within a specified period before the scheduled start time. This period and any applicable fees will be outlined in your quotation or booking confirmation and may include forfeiture of any deposit.

6.3 If you fail to be present at the agreed time and place, or if we are unable to carry out the service due to your failure to provide accurate information or reasonable access, this may be treated as a late cancellation and may incur a charge up to the full quoted amount.

6.4 Minor amendments, such as small changes to timing or minor changes to inventory, will be accommodated where possible but may affect the price. Significant changes, such as different addresses, larger volumes, or longer distances, may require a revised quotation and may be treated as a new booking.

6.5 In rare circumstances, we may need to cancel or reschedule your booking due to reasons beyond our control, such as vehicle breakdown, severe weather, road closures, staff illness, or other operational issues. In such cases, we will notify you as soon as possible and offer an alternative date or time. Our liability will be limited to the return of any deposit or prepayment made for the affected service.

7. Conduct of the Service

7.1 Our staff will carry out the service with reasonable care and skill. We may refuse to move any item that we consider to pose a risk to safety, property, or our equipment.

7.2 You must not instruct our staff to perform any task that is unsafe, illegal, or outside the agreed scope of service. This includes operating in unsafe conditions, lifting items beyond safe manual handling limits, or tampering with fixtures not intended for removal.

7.3 We may at our discretion dismantle or reassemble basic furniture if this is necessary for moving and where agreed. However, we are not responsible for dismantling or assembling complex or specialist items unless this has been specifically agreed.

8. Liability and Limitations

8.1 We will take reasonable care of your goods while they are in our possession. However, our liability is subject to the limitations set out in this section.

8.2 We will not be liable for any loss or damage arising from your failure to adequately pack items, from pre-existing defects or weaknesses, or from normal wear and tear during transport.

8.3 We are not liable for any loss or damage to prohibited or restricted items that you have not disclosed, or that we have specifically refused to carry.

8.4 We are not liable for indirect or consequential losses, such as loss of profits, loss of business, or loss of opportunity, arising from delay, damage, or failure to perform, except where such liability cannot be excluded by law.

8.5 Our liability for loss or damage to goods, where established, may be limited to a reasonable amount per item or per consignment, having regard to the nature, value, and condition of the goods, unless otherwise agreed in writing. If you wish to arrange additional cover or insurance, you should discuss this before the service is booked.

8.6 We are not liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic conditions, accidents, road closures, strikes, or acts of third parties.

9. Claims and Complaints

9.1 Any visible loss or damage to goods should be reported to our staff as soon as reasonably possible and noted at the time of delivery where practicable.

9.2 If you wish to make a claim or complaint, you must notify us in writing within a reasonable period after completion of the service, providing full details of the issue, the goods affected, and any supporting evidence.

9.3 We will investigate any properly notified claim or complaint and may request further information or evidence. You agree to cooperate with any reasonable investigation.

9.4 Our decision on a claim will take into account the condition of the goods, the nature of the service, and any limitations of liability set out in these Terms and Conditions. Any settlement will be limited to the loss or damage actually suffered, subject to applicable limitations.

10. Waste, Disposal, and Regulations

10.1 We are not a waste disposal carrier or licensed to remove regulated waste unless specifically stated. We comply with applicable UK waste and environmental regulations.

10.2 We will not remove or transport items that constitute regulated, hazardous, or controlled waste, including but not limited to chemicals, solvents, asbestos, medical waste, gas bottles, or similar items.

10.3 Where we agree to take away unwanted items, this is limited to general household or office items suitable for standard disposal or reuse. Any additional charges for disposal, recycling, or tip fees will be notified to you.

10.4 It is your responsibility to ensure that any items you request us to remove are lawful to dispose of and do not breach any local or national regulations. We reserve the right to refuse to remove any items we reasonably believe are not suitable for disposal through normal channels.

11. Insurance

11.1 We maintain appropriate insurance cover for our activities as required by law. This may include public liability and other relevant policies.

11.2 Our insurance does not necessarily cover all types of goods or all potential losses. You are responsible for arranging any additional insurance you consider necessary for your goods, particularly high-value or fragile items.

12. Data Protection and Privacy

12.1 We will collect and use your personal information solely for the purposes of administering your booking, carrying out the services, taking payment, and managing our relationship with you.

12.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the services, comply with the law, or where you have given consent.

13. Termination

13.1 We may terminate the contract or suspend services immediately if you materially breach these Terms and Conditions, including failure to pay, providing false information, or endangering our staff or property.

13.2 Upon termination, you remain liable for any charges incurred up to the date of termination and for any additional costs reasonably incurred as a result.

14. Variations

14.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking is the version in force at the time you make the booking.

14.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal assurances or understandings are not binding unless confirmed in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Belsize Park Man and Van, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.